‘Why Clients Hire and Fire’
By Aric Press
The American Lawyer, September, 2013, page 94 (Dicta)
Quoting Acritas’ Sharplegal research, the piece highlights some of the reasons why law firms let business slip to competitors and provokes readers to think how those losses could so easily have been prevented.
Aric Press, ALM’s editor in chief, has today published an extremely engaging article in The American Lawyer entitled ‘Why Clients Hire and Fire’.
"The findings of a new Acritas survey of in-house counsel are both reassuring and maddening for firms..."
To read the full article please follow this link.
|To find out the simple steps you can take to prevent client loss, why not purchase Acritas’ latest report “Winning and Losing Business – Clients’ Candid Views on Why They Hire and Fire Their Law Firms”.
Alternatively you can speak with one of our global relationship managers about how Acritas can help you improve your client feedback program, please call +44(0)808 178 3020 / +1 646 480 5738 or email email@example.com to book a meeting or webinar.