In the press – speaking at Georgetown University Law Conference

CEO, Lisa Hart shared valuable insight from sharplegal, Acritas' annual survey of more than 2,000 law firm clients globally, at Georgetown's Law School annual conference, Welcome to the Future: Trends in the Delivery of Corporate Legal Services.

These insights stimulated some fascinating discussions around the evolution of the client-law firm relationship and have been featured in several organizations and consultants  news articles and blogs including:

ABA Journal - Debra Cassens Weiss, 10 March, 2011

A General Counsel’s View of Law Firm Marketing Pitches: ‘Blah, Blah, Blah’

Wolverine World Wide general counsel Ken Grady confesses that he can identify with the dog in the old Bacon Bits commercial, who hears his owner this way: “Blah, blah, blah, Bacon Bits. Blah, blah, blah, Bacon Bits.”...The session also featured research from Lisa Hart, the head of legal research firm Acritas, according to the Am Law Daily coverage. She said that, more often than not, decisions to hire firms are based on practice and geographic expertise rather than price. Law firms that want to retain clients, she said, need to demonstrate expertise and provide good service. 
http://www.abajournal.com/news/article/a_general_counsels_view_of_law_firm_marketing_pitches_blah_blah_blah/

Law Department Management - Rees Morrison, Esq., March 16, 2011
 

More research on what law department lawyers say they value when they select firms

Geogetown University Law Center's Center for the Study of Legal Profession coordinated yet another highlu successful conference last week. Among the wide-ranging presentations about trends in the delivery of corporate legal services that Professor Mitt Regan and his colleagues hosted, one featured Lisa Hart, the CEO of Acritas, who shared research data on why law departments retain specific law firms.
http://www.lawdepartmentmanagementblog.com/law_department_management/2011/03/more-research-on-what-law-department-lawyers-say-they-value-when-they-select-firms.html

Law Department Management - Rees Morrison, Esq., March 18, 2011

A view that companies deal more with law firm as a whole than with individual partners, and why

At the recent conference of Georgetown University’s Center for the Study of the Legal Profession, Lisa Hart, theCEO of Acritas, shared research data on why law departments retain the law firms they do. In the course of her remarks she said that Acritas has observed “an increasing focus on corporation-to-law-firm connection as compared to inside counsel to individual law firm partner.”
http://www.lawdepartmentmanagementblog.com/law_department_management/2011/03/a-view-that-companies-deal-more-with-law-firm-as-a-whole-than-with-individual-partners-and-why.html

The Goddard Group - Lance Godard, March 22, 2011

How many times do you have to hear this?

Ron Friedmann's "Empirical Overview: The Life Cycle of the Client-Law Firm Relationship" from the Integreon blog. Miss this year's Georgetown University Law Center’s Future of Law Conference? No worries. Friedmann didn't, and has recapped several key sessions from the seminar on his blog, including this one presented by Lisa Hart, Chief Executive of Acritas, who talked to more than 2000 general counsels to find out what makes a law firm "top of mind" for their clients. There's clearly a lot more to Hart's study than the statistics included in this post, but when you learn that only 5% of clients cited "low cost" as a driver of selection, do you really need more data?
http://readingtheseposts.blogspot.com/2011/03/how-many-times-do-you-have-to-hear-this.html

Legal News Directory - March 21, 2011 

A view that companies deal more with law firm as a whole than with individual partners, and why

At the recent conference of Georgetown University's Center for the Study of the Legal Profession, Lisa Hart, the CEO of Acritas, shared research data on why law departments retain the law firms they do. In the course of her remarks…
http://law.hukuki.net/a-view-that-companies-deal-more-with-law-firm-as-a-whole-than-with-individual-partners-and-why.htm

For more information on the Acritas’ sharplegal survey or the data that it generates contact Michelle Nesbitt-Burrell at mnesbitt-burrell@acritas.com

 

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