By Jen Dezso, Director Client Relations

Improving the client experience is perennially top-of-mind for law firms—and as we head into 2021, it’s more important than ever. Throughout the pandemic, General Counsel have reported they are more likely to use firms with whom they already have an existing relationship. However, clients use dozens of law firms on an ongoing basis. To stand out on this crowded roster, firms must ensure their client experience is outpacing others.

By Steve Blundell, Head of Acritas Advisors

Moderators:

Steve Blundell – Head of Acritas Advisors, Acritas part of Thomson Reuters

David Johnson - Account Director, Acritas part of Thomson Reuters

Speakers

Cecy Graf - Chief Financial Officer, Stoel Rives LLP

Joseph Raczynski - Legal Technologist & Futurist, Thomson Reuters

By Lisa Hart Shepherd, Vice President of Research & Advisory Services, and Founder of Acritas Thomson Reuters

Many law firms dream of gaining a larger share of their clients’ legal spend, especially during difficult economic times like the market is experiencing now. However, there are tools and processes that can make it easier for this to happen, including ramping up how your firm collaborates both internally and with clients.

By Jen Dezso, Acritas US, VP

Remote working has proven to be largely a success — at least from the perspective of lawyer wellbeing.

The impact of remote working on lawyer wellbeing explains why nearly 80% of stand-out lawyers say they want the ability to work from home at least one day a week even after the pandemic passes. This is more than double the percentage of lawyers who were working from home during all prior to lockdowns.

However, law firms shouldn’t let their office space leases lapse just yet.

By Jen Dezso, Acritas US, VP

Moderator:

Steve Blundell – Head of Acritas Advisors, Thomson Reuters

Speakers

Jay Connolly - Global Chief Talent Officer, Dentons

Caroline Firstbrook – Chief Operating Officer, Clifford Chance

Jon Kanter – Chief Financial Officer, Goodwin

David Patient – Managing Partner, Travers Smith

Lucy Leach, Technical Research Director, Acritas (part of Thomson Reuters)

Many firms are now planning their annual partners’ meeting – and doing so on the basis that it will have to be a virtual meeting. That makes it even more critical than usual to get the engagement of partners before the event and have them focus their thinking beforehand on the chosen topics.

By Jen Dezso, Acritas US, VP

By Jen Dezso, Acritas US, VP