Paradigm Shift: Leveraging a Sector-Based Approach to Client Service

Thursday 4th of June 2020 11:00 AM EDT

A Law Firm Leadership Webinar

Despite persistent advice from corporate counsel to “better understand” their market(s) and business, many outside counsel fall short in providing in depth, industry focused knowledge expected of trusted advisors. Indeed, as recent Acritas Stellar Performance research attests, firms who remain tethered to siloed or more vertically-inclined practice group models lose significant amounts of revenue to their more agile—and collaborative—peers. This presentation explores the nascent and increasingly popular approach of sector-specific client service in law firms today. What does a successful sector-focused strategy look like from an organizational, operational and marketing perspective? How can sectors help firms assess risks as clients emerge from the current crisis? What are the key performance indicators that help firms measure ROI and new business opportunities based upon this approach?


Why you should attend

  • This webinar offers strategic guidance on sector-based business growth and transformation
  • Our presenters leverage decades of industry experience as part of a comprehensive, practical conversation from a diverse panel of firms
  • Attendees will gain valuable insight courtesy of exclusive Peer Monitor and Acritas insights on the global legal industry

Who should attend

  • Law Firm Executive Committee Members
  • Chief Marketing Officers
  • Senior Business Development Personnel
  • Practice Management Leaders
  • Client Relationship Partners
  • Chief Strategy Officers


Steve Blundell, Head of Acritas Advisors, Acritas, now part of Thomson Reuters


David Johnson, Account Director, Acritas, now part of Thomson Reuters

Alyssa Auberger, Partner and Global Chair, Consumer Goods & Retail Industry Group, Baker McKenzie

Erin Meszaros, Chief Business Development and Client Service Officer, Eversheds Sutherland

Ranjit Dhillon, Head of Marketing & BD - Practice Groups & Sectors, DLA Piper

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