LMA Annual Conference: "Goals, Metrics, Results: A Higher Value Client Conversation"

Wednesday 13th of April 2016 09:30 AM CDT


In today’s legal market, client relationships are so often defined by the value a law firm delivers and that value is poorly measured. A lack of better dialogue has prevented firms from defining what value really means to the client and how to measure it…until now.

Join us to hear a fresh and experience-led perspective from clients who are playing a pivotal role in defining, quantifying and driving value in their departments, their businesses and law firm partners.

This conversation will set the future course for the way the legal industry measures value in the client-law firm relationship.

Acritas will also share insights from their Sharplegal research, revealing the key factors in creating a Perfect Ten client experience, based on over 3,000 client feedback ratings, and introduce Acritas’ Value Model, developed with input from over 700 senior in-house counsel including our panelists. This model frames what really matters to clients, providing insight into how value can be measured and maximized, helping law firms to understand what true value means and what it takes to deliver exceptional service to clients.

Ultimately, this will enable your firm to have a higher value client conversations.


Moderated by: 

elizabeth_duffy.gif Elizabeth Duffy
Vice President, U.S. 



Paul Drummond
Sr. Legal Counsel
AT&T Services.
Vince Cordo
Global Sourcing Officer
Matt Fawcett

General Counsel
paul_drummond.gif Vince-Cordo.png


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