Client listening online training – Level-up Your Insights, Sept 29th 2020

Tuesday 29th of September 2020 04:00 PM BST

This interactive online session will cover:

  • Probing skills refresher – when to probe, why to probe and how to do it effectively
  • How to use probing and listening skills to tease out commercial insights and revenue generation leads
  • Approaching the ‘difficult’ questions from different angles
  • Controlling the conversation
  • Auditing your client listening program and its effectiveness
  • How to build momentum and engagement for the program
  • Demo of a best practice client listening interview and how to use probing techniques
  • Live Q&A throughout to troubleshoot any particular issues

Separate one-on-one coaching sessions will be available following the session – this would include an opportunity to practice a mini-client listening interview and receive personalized tips and feedback from your Acritas Client Listening Coach, or to discuss in more detail and receive feedback on a transcript/audio of a recent client listening interview.

BENEFITS

  • Understand how you can enhance your personal approach to client listening, and uncover more actionable insights 
  • How to skillfully overcome areas where you currently feel you aren’t gaining maximum impact from client conversations
  • Identify gaps in your client listening program, and what can be fixed

DESIGNED FOR

For BD & Marketing professionals who are active client listeners, have completed more than a dozen client interviews, and who are looking to perfect and improve their approach, and crucially to capture more commercial and actionable insights.

This group session is priced at $650/£500 per attendee.

Please get in touch to book your place or for upcoming dates and pricing on running an exclusive session for your firm only.

 

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