Both our Sharplegal and our Acritas Stars research demonstrate a growing desire by clients to be serviced by well managed and co-ordinated teams. Achieving that is becoming harder for firms: Firms are larger and more geographically spread; they offer an increasingly wide and specialized range of services; and clients are now looking for capability such as project management and technology to feature in the teams presented, as well as ensuring that the teams proffered as truly diverse.
Through our advisory offering, we also support firms with:
- Setting objectives and measures of success for key clients
- Looking at how leadership should be involved and how the contribution made by client team members is reflected in the firm’s remuneration formula
- Choosing the client team – using our Stellar Performance research, we can model the optimal team to provide outstanding client experience from your team
- Facilitating key client team meetings and providing business development coaching and training
We have well established tools to support firms. No two programs are the same – but the foundation must always be a genuinely sustainable approach where the client can report a measurable enhancement in their experience of working with the firm.