Increasingly firms are implementing programmes of regular client reviews whether on a post-matter basis or a more general review of the full relationship including between matters. Firms often opt to use internal resource to complete these reviews, in the form of Partner and/or Business Development Managers.
In response to this, Acritas has opened up its internal Market Research Society accredited training centre to transfer interviewing skills to those tasked with completing client reviews on behalf of their firms. Representatives can either attend a training course run by an accredited trainer or our trainer can come into your firm to deliver a firm-specific programme in a group or one-to-one format.
Group courses cover the following:
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Practical tips to assist in setting up interviews and managing client expectations
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Essential qualitative interviewing techniques including: how to avoid biasing or leading the respondent; how to probe; how to avoid prompting during questioning
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Practices to avoid during interviews including a refresh of the MRS Code of Conduct
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Tools to accurately capture and report the results
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Working effectively with the results
The course will run at selected dates throughout the year and on demand for in-house sessions. The syllabus for bespoke courses will be agreed with Acritas depending on your requirements and experience of attendees.
Acritas is accredited by the Solicitors Regulations Authority to award qualified solicitors with continuing professional development points (3 CPD points for group courses)
To find out more contact us.