As firms struggle to differentiate themselves in a highly competitive market, clients continue to choose which professional service firms to use based on the quality of their people. That quality is in part based around technical capability but increasingly selection is based on how commercial the staff are, how well they understand the client’s business and whether the people share the same values and ethics, such as, “going the extra mile” to meet their needs.
Understanding how engaged employees are at all levels of seniority and across roles enables the adaption of structures, appraisals, training and reward to ensure growth for the firm and alignment to client needs.
Acritas has developed an approach to employee engagement and satisfaction research specifically for professional services firms. Our approach focuses on understanding what motivates people and drives behaviors. The model has been developed on the back of extensive qualitative research with a wide variety of roles in professional services firms, and is based on the five key principles of engagement: commitment, alignment, advocacy, pride and motivation.
Acritas provide both a bespoke approach to employee research needs and a tried and tested syndicated approach providing access to an industry benchmark.
1 Syndicated study available
Our leading edge employee engagement web survey tool