‘Last year, 73% of global law firm clients were not asked for any formal feedback from their primary law firm*. This lack of communication could be costing firms much more than they realize.’
[*Results from Acritas’ Sharplegal research Feb 2010 - Jan 2011].
Why your firm should seek feedback
Our research shows that clients rank communication and responsiveness as highly as quality of advice and results when rating law firms.
The information clients provide in formal surveys is invaluable for:
• Finding out about clients’ changing needs
• Receiving early warning of problems arising in client firm relationships
• Discovering areas where quality of service can be improved
• Highlighting potential new business from existing clients
• Preparing for client/partner discussions
• Gathering positive testimonials that can be used in law firm marketing.
The Acritas difference
Conducting client feedback research with Acritas is a straightforward process with many benefits leading to increased revenue for your firm.
We have built our reputation on expert interviewing and delivering results that our clients can use with ease to improve relationships and shape client communication strategies.
Contact us
To find out how our expertise, excellent project management and world-class analysis and benchmarking can help your firm get maximum value from client feedback program, please contact:
Sarah Chisman-Duffy on +44(0)808 178 3020
schisman-duffy@acritas.com
Alternatively please request a meeting, webinar or call back here.