Clients who are not asked to give formal feedback on their provider are up to five times more likely to switch firms. [Source: Acritas’ Sharplegal research]
Client reviews are critical to the success of your business. But how do you make the most of the opportunity and ensure that clients tell you all you need to know to improve your service?
If you have chosen to conduct your client feedback program in-house, Acritas' Sharp Training program will help you maximize this valuable opportunity.
Two half-day training options:
1) Group Interview Training Courses
Held throughout the year, these practical sessions are delivered in a group setting to individuals from a range of firms and disciplines.
Sessions cover the full feedback process from setting up and conducting client reviews to accurately capturing and working with the results.
2) Customized Interview Training Courses
Acritas' customized courses are specially developed for firms with a number of people to train. They are ideal for those keen to ensure their organization's client feedback program delivers real competitive advantage and strengthens relationships.
Individual/in-house sessions can be arranged at times, dates and locations to suit you.
Follow up support
Acritas' Sharp Training doesn’t stop when the group sessions are over. Our trainer is available to provide feedback and advice following each course, as required. In addition, we offer one-to-one, follow up support by telephone designed to provide bespoke feedback and individual coaching to improve interview technique.
To find out how Sharp Training can work for your firm, please contact:
Jo Aitken on +44(0)808 178 3020
Alternatively, please request a meeting, webinar or callback here.