Law firms from across the globe are realizing that there’s more than meets the eye to achieving great results from their client feedback programs.
In the last 10 months Nicki Taylor, Head of Training at Acritas, has travelled over 34,000 miles to destinations including Chicago, Frankfurt and Mexico City to share the secrets of great interviewing with more than 120 legal professionals in charge of client service at Global 100 law firms.
As cost pressures increase, law firms are frequently taking their client feedback programs in-house. However, they soon realize that there is great skill in conducting an interview that will actually result in recommendations which can be put into practise to improve service quality.
Acritas’ Sharp Training ensures that client service teams are equipped with the skills they need to conduct client service reviews that are an excellent investment of time and resources and result in actions which will lead to greater client loyalty, growth and profitability.
Training masterclasses cover the full feedback process from setting up and conducting client reviews to accurately capturing and working with the results. All training is customized to suit the experience level of attendees and is rated by past attendees as being: “Really effective – a chance to conduct an interview ‘for real’ but in a safe environment and get objective feedback”.
Acritas is a Market Research Society accredited interview trainer. For more information on devising and getting the most out of client feedback research, please contact:
Jo Aitken on +44(0)808 178 3020