19 January 2010 - 4:00pm - 5:00pm
(11am - 12pm EST)
Referring to client case studies, and with input from our panel of speakers from professional service firms, the seminar will focus on the best techniques for conducting and using client feedback and post-transaction reviews. We will focus on the most effective ways of benchmarking and generating useful key performance indicators, how to get buy-in and how to lead the market and innovate with your client feedback programme.