The majority of law firms have targeted programs to help them create strong, long-lasting client relationships. But do these programs match up with what the client wants, are firms tracking the right metrics to ensure success, and what aspects of a client program have the most impact? Buyers... Read More
Webinar: Indomitable Growth Comparing Client Relationship Success Against a Best Practice Model
Event start date:
Tuesday 17th of November 2020 04:00 PM GMT
Event header image:
Webinar: How Collaboration Increases Client Share of Wallet for Law Firms
Event start date:
Wednesday 21st of October 2020 12:00 PM EDT
Event header image:
Attend this webcast to hear results from recent Acritas research showcasing the science behind leveraging collaboration to bolster employee retention, satisfaction, and share of wallet. Global law firm leaders will support the research in sharing how they have:
- Improved collaboration... Read More
Webinar: A “Good” Crisis? Optimizing Best Practice Models in the New Normal
Event start date:
Tuesday 3rd of November 2020 10:00 AM EST
Event header image:
Winston Churchill once said, “Never let a good crisis go to waste”. However, unless you are running Zoom, or one of the few other businesses to have benefited from the pandemic, you may have a hard time thinking of this crisis as “good.” But perhaps we could. After all, most law firms are... Read More
Webinar - The Impact of Lock-down on Future Working Practices: An Opportunity to Thrive
Event start date:
Tuesday 20th of October 2020 05:00 PM BST
Event header image:
Join us for a data-led discussion on the key findings from Acritas’ latest survey on the Future of Working Practices. Exploring experiences of work since the COVID-19 pandemic took hold, with over 800 client-nominated stand-out lawyers from across the world the survey has provided evidence to... Read More
Client listening online training – Level-up Your Insights, Oct 29th 2020
Event start date:
Thursday 29th of October 2020 04:00 PM GMT
Event header image:
This interactive online session will cover:
- Probing skills refresher – when to probe, why to probe and how to do it effectively
- How to use probing and listening skills to tease out commercial insights and revenue generation leads
- Approaching the ‘difficult’... Read More
Client listening online training – The Brilliant Basics, Oct 27th 2020
Event start date:
Tuesday 27th of October 2020 04:00 PM GMT
Event header image:
This interactive online session will cover:
- Why client listening is important – and how it leads to higher share of wallet and client satisfaction
- Overview of client listening processes – from interviewing, to meaningful reporting/analysis and client follow up
- The... Read More
Client listening online training – The Brilliant Basics, Sept 15th 2020
Event start date:
Tuesday 15th of September 2020 04:00 PM BST
Event header image:
This interactive online session will cover:
- Why client listening is important – and how it leads to higher share of wallet and client satisfaction
- Overview of client listening processes – from interviewing, to meaningful reporting/analysis and client follow up
- The... Read More
Client listening online training – Level-up Your Insights, Sept 29th 2020
Event start date:
Tuesday 29th of September 2020 04:00 PM BST
Event header image:
This interactive online session will cover:
- Probing skills refresher – when to probe, why to probe and how to do it effectively
- How to use probing and listening skills to tease out commercial insights and revenue generation leads
- Approaching the ‘difficult’... Read More
Legal Executive Member Roundtables - Session 2: Strategic Planning and the Metrics to Support
Event start date:
Wednesday 5th of August 2020 12:00 PM EDT
Event header image:
Join us for an online roundtable discussion exclusively for law firm leaders.
This executive roundtable series is your opportunity to see the latest market insights from Acritas’ robust research studies and talk with other law firm leaders about what these insights mean for you.
... Read More
Legal Business Resilience: How Law Firms and Legal Departments are Bouncing Back
Event start date:
Thursday 30th of July 2020 10:00 AM HKT
Event header image: 
In the progressing stages of the global health crisis, the Asia-Pacific legal profession can pull strategic levers to help organisations bounce back. Is your firm or legal department prepared?
Webinar overview
New Asia-Pacific research by... Read More