The majority of law firms have targeted programs to help them create strong, long-lasting client relationships. But do these programs match up with what the client wants, are firms tracking the right metrics to ensure success, and what aspects of a client program have the most impact? Buyers... Read More

Winston Churchill once said, “Never let a good crisis go to waste”. However, unless you are running Zoom, or one of the few other businesses to have benefited from the pandemic, you may have a hard time thinking of this crisis as “good.” But perhaps we could. After all, most law firms are... Read More

This interactive online session will cover:

• Probing skills refresher – when to probe, why to probe and how to do it effectively
• How to use probing and listening skills to tease out commercial insights and revenue generation leads
• Approaching the ‘difficult’... Read More

This interactive online session will cover:

• Why client listening is important – and how it leads to higher share of wallet and client satisfaction
• Overview of client listening processes – from interviewing, to meaningful reporting/analysis and client follow up
• The... Read More