As a team and as individuals we have a very broad and extensive knowledge of research and the operations of many different professional sectors. See why our clients value our professional and strategic approach to projects and how we've put them in touch with their key audiences to help them gather a clear picture of their market place, providing a platform from which they can improve their business.
Acritas is working with leading international law firm Norton Rose in evaluating its client relationships and performance on large transactions. The programme covers all offices, is sector focussed and draws on both qualitative and quantitative research methodologies.
Face to face...
Denton Wilde Sapte established its client feedback programme in 2004 to form the basis of a proactive client service strategy for the firm and to be an integral part of its client listening programme. The client feedback programme provides critical insight into client satisfaction and...
NB Real Estate, the UK’s largest specialist property management company, instructed Acritas in spring 2008 to conduct its first structured client feedback programme. NB Real Estate wanted to better understand the views of its clients in areas including service delivery, relationship management...
In late 2008, BNP Paribas Real Estate was quick to identify an opportunity to conduct thought leadership research in one of its core target markets. An authoritative, objective and thought-provoking campaign commenting on how banks are dealing with the road to recovery since the global...
An independent study was commissioned by an accountancy firm to gather detailed and robust insight into the trends within the international business restructuring market. Thirty interviews were conducted via telephone depth with senior respondents in international law firms, banks and other...
Acritas has run a large volume client feedback programme for one of the largest mid-tier accountancy firms, BDO. Its programme was established to demonstrate its commitment to continual improvement based on client feedback. Acritas has helped to create buy-in to the programme and extend it to...
Acritas completed an annual financial services market study on behalf of a global technology, outsourcing and consulting firm. The project involved securing and conducting telephone interviews with Chief Executive and senior director level contacts in major banks and insurance companies,...
In 2008, the UK’s leading investment management company, Brewin Dolphin, commissioned research to deepen its understanding of the views of individuals in the North East about Brewin Dolphin’s brand perception, service offerings and marketing activity. This research was required to inform its...
In 2008, Acritas established Hiscox’s Broker Brand Tracking programme which measured satisfaction with Hiscox’s services and communications, as well as awareness and perceptions of the brand and the service lines on offer. The research comprised two waves, structured around a communications...
During 2005, Lloyd's successfully completed a major Customer Satisfaction Research exercise - the first of its kind and scale ever achieved by the market - which has formed a baseline from which the success of process improvement initiatives can be measured annually.
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